Case Manager (CORE Guide)
Core
Peer-led case management for individuals with Serious Mental Illness (SMI) and/or Substance Use Disorder (SUD), focusing on outreach, engagement, care coordination, and connecting clients to healthcare and community resources.
Role type
Peer Recovery Specialist / Case Manager (IC)
Builds
Client engagement plans, care coordination, and connections to healthcare and social services
Domain
Behavioral Health / Mental Health / Social Services
Deliverable
client delivery
Required skills
Lived experience with SMI and/or SUD, Peer Recovery certification (or eligibility), community outreach, care coordination, advocacy, telehealth facilitation, documentation, case review participation
Preferred skills
Direct in-person outreach experience, recovery education and coaching, trauma-informed approaches, knowledge of criminal justice systems
Technologies
Smartphone, computer, email, messaging services, telehealth platforms
Responsibilities
Conduct community outreach in homes, shelters, and hospitals; schedule and ensure attendance at clinical appointments; build trust and empower individuals to set recovery goals; act as primary point of contact for ongoing engagement; address social determinants of health by facilitating access to benefits and transportation; assist with post-discharge needs; document encounters and participate in case reviews; perform telephonic outreach
Seniority
Individual Contributor (Entry to Mid-level)