Case Manager (CORE Guide)
Core
Peer Recovery Specialist supporting individuals with Serious Mental Illness (SMI) and Substance Use Disorder (SUD) through community outreach, care coordination, and trust-building to improve health outcomes and reduce inappropriate healthcare utilization.
Role type
Peer Recovery Specialist (Core Guide)
Builds
Behavioral and physical wellness outcomes for individuals with SMI/SUD
Domain
Behavioral health / Mental health / Substance use disorder
Deliverable
client delivery
Required skills
Lived experience with SMI and/or SUD, State Peer Recovery certification (or eligibility to obtain), Valid driver's license, Proficiency with smartphone and computer technology, Empathy and compassion, Active listening, Communication skills, Patience and persistence
Preferred skills
Direct in-person outreach experience, Recovery education and coaching expertise, Trauma-informed approaches, Knowledge of local community resources and criminal justice system
Technologies
Email, messaging services, apps, telehealth platforms
Responsibilities
Conduct community outreach in homes, shelters, hospitals, and emergency departments; Schedule and ensure attendance of clinical appointments and telehealth visits; Build trust and empower individuals to set and achieve recovery goals; Act as primary point of contact for ongoing engagement; Address social determinants of health by facilitating access to benefits and transportation; Assist with care coordination and post-discharge needs; Document encounters and participate in case reviews; Perform telephonic outreach.
Seniority
Individual Contributor, entry-to-mid level