Senior Customer Support Engineer, Australia
Core
Technical partner for customers managing complex networks, helping them derive value from NetBox and related products by solving deep technical issues and guiding strategic planning.
Role type
Senior Customer Support Engineer (Technical Account Management)
Builds
Customer trust, network automation workflows, and product adoption paths
Domain
Network automation, DCIM, IPAM, SaaS
Deliverable
client delivery
Required skills
NetBox, DCIM, IPAM, Docker, Git, SQL, Linux, Python, REST APIs
Preferred skills
Network engineering, Django, Kubernetes, Observability (Prometheus, Grafana), SSO (OIDC, OAuth, SAML), Async messaging (Kafka, MQTT)
Responsibilities
Diagnose and resolve complex technical issues across installation, configuration, and upgrades; Participate in architecture reviews and business planning sessions; Translate customer network goals into product workflows; Surface actionable feedback to Product and Engineering; Build runbooks and troubleshooting guides.
Seniority
Senior, hands-on IC
