OSC Hardware Support Specialist
Core
Provide tier-level hardware troubleshooting, repair, diagnostic support, and lifecycle management for military/Army systems and equipment.
Role type
Senior IC hardware support specialist
Builds
Operational readiness of hardware systems for fielding and pre-fielding operations
Domain
Defense / Hardware Systems Engineering
Required skills
hardware troubleshooting, repair, and diagnostics; lifecycle ticketing management; failure analysis and reporting; RMA workflow management; asset tracking; system checkout and configuration; technical writing
Preferred skills
DoD program support; Jira and Confluence proficiency; inventory management; automated project management tools
Technologies
Jira, Confluence
Responsibilities
Provide tier-level hardware troubleshooting and support via phone, email, and chat; Manage lifecycle ticketing in Jira and documentation in Confluence; Host recurring Jira ticket review meetings; Partner with Systems Engineering to align on operational tasks; Execute system checkouts following hardware or software installations; Track and manage hardware Line Replaceable Units (LRUs) processed through the Return Merchandise Authorization (RMA) workflow; Compile, analyze, and present trend and failure analysis reports; Provide hands-on technical support for fielding and pre-fielding operations, including hardware troubleshooting, new systems assembly, and equipment teardown/packing.
Seniority
Senior, hands-on IC
