Microsoft 365 Messaging & Collaboration Operations
Core
Mid-level IT Engineer providing operational support, advanced troubleshooting, and incident resolution for enterprise Microsoft 365 messaging and collaboration services (SharePoint, OneDrive, Teams, Exchange, Proofpoint) and Power BI data analytics solutions.
Role type
Mid-level IC Microsoft 365 Messaging & Collaboration Operations Engineer
Builds
Enterprise-grade M365 collaboration services and Power BI data analytics solutions
Domain
Information Technology / Enterprise IT Operations
Required skills
Microsoft 365 (SharePoint, OneDrive, Teams, Exchange Online), Proofpoint email security, incident/problem/change management, root cause analysis, Power BI data modeling, SQL, DNS (SPF, DKIM, DMARC), Outlook client connectivity
Preferred skills
Hybrid Exchange environments, Microsoft Graph API, PowerShell, Microsoft Fabric, data concepts (ETL/ELT), large-scale enterprise IT experience
Technologies
Microsoft 365, SharePoint, OneDrive, Teams, Exchange Online, Proofpoint, Power BI, SQL, Azure, Microsoft Graph API, Microsoft Fabric, PowerShell
Responsibilities
Troubleshoot complex M365 issues (permissions, mail flow, client connectivity), support Proofpoint email security operations, resolve escalated incidents within SLAs, perform root cause analysis, monitor service health dashboards, assist with phishing/investigation and compliance tasks (eDiscovery, retention), design and support Power BI solutions integrating M365 data, maintain operational documentation and runbooks
Seniority
Mid-level, hands-on IC
