Staff Customer Quality Engineer
Core
Resolve product quality issues and perform root cause analysis on returned semiconductor devices (SoCs, modems, memory) using advanced failure analysis tools.
Role type
Staff Customer Quality Engineer (Hardware/Failure Analysis)
Builds
Root cause determination for customer returns, internal quality system improvements, and reduction of outgoing product defects.
Domain
Semiconductor hardware engineering, mobile SoC, failure analysis, and quality engineering.
Required skills
Semiconductor failure analysis, root cause investigation, statistical analysis, system-level debugging, SMT processes, device physics knowledge, cross-functional leadership.
Preferred skills
Digital SoC architecture, silicon debug methodologies, hardware/software interaction, power management, Android system debugging, yield analysis.
Technologies
ATE, X-ray, CSAM, IV curve analysis, JTAG, logic analyzers, oscilloscopes, protocol analyzers, FA tools.
Responsibilities
Conduct technical evaluations of customer returned devices to determine root cause; lead major customer issue resolution; drive improvement of internal quality systems to reduce DPPM; act as conduit between customers and internal teams; track RMA analysis cycle time; provide customer voice to internal stakeholders.
Seniority
Staff, hands-on IC with strategic influence
