Commercial Mortgage Loan Servicing Manager – Remote
Core
Lead servicing operations for Symetra's commercial real estate mortgage loan portfolio, ensuring operational excellence, risk management, and compliance.
Role type
Senior Commercial Mortgage Loan Servicing Manager
Builds
Commercial mortgage loan servicing operations and portfolio management
Domain
Financial Services / Commercial Real Estate
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Commercial mortgage loan servicing, loan accounting, operational risk management, vendor management, team leadership, process improvement, regulatory compliance
Preferred skills
Mortgage Bankers Association certifications, active industry involvement, leadership development program completion
Technologies
Servicing systems, business systems
Responsibilities
Lead and develop a high-performing loan servicing team; oversee day-to-day servicing operations including payment processing and reporting; provide technical supervision in areas like covenant monitoring and collateral release; identify opportunities to improve processes and reduce risk; partner with business and technology teams to implement scalable solutions; support audits and regulatory requirements.
Seniority
Senior, hands-on IC with people leadership