RMA Engineer, Staff – Hyperscaler/Server Products
Core
Manage and process Return Material Authorizations (RMAs) for hyperscaler and enterprise server products, ensuring timely evaluation, troubleshooting, and disposition of returned hardware.
Role type
Staff RMA Engineer (Hardware)
Builds
Hardware diagnostics, repair validation, and return-to-service processes for server components.
Domain
Hardware Engineering / Hyperscaler Server Infrastructure
Required skills
Hardware troubleshooting, root cause analysis, component-level diagnosis, soldering (micro miniature), server architecture knowledge, inventory management, test plan execution, compliance documentation
Preferred skills
Hyperscaler server hardware familiarity (CPU, memory, storage), cloud platform experience (AWS, Azure, GCP), automation tools (Ansible, Puppet), scripting (Python, Bash), server validation processes, performance tuning, ESD handling
Technologies
Python, Bash, Ansible, Puppet, AWS, Azure, GCP
Responsibilities
Review and log returned server components and systems; Diagnose hardware failures down to component level; Perform root cause analysis and support corrective actions; Execute test plans for replacement parts and repaired units; Validate server SKUs and configurations for hyperscaler environments; Coordinate repair, upgrade, and return-to-service processes; Conduct cycle counts of RMA units and manage inventory.
Seniority
Staff, hands-on IC
