Advanced Technical Support (ATS) Engineer
Core
Provide advanced technical support and escalation resolution for HP DesignJet large-format printers, resolving complex hardware, firmware, software, driver, and workflow issues.
Role type
Senior IC technical support engineer (large format printing)
Builds
Operational stability and resolution for DesignJet print workflows and hardware systems
Domain
Hardware support / Large format printing
Required skills
Large format printer hardware repair, firmware troubleshooting, software/driver diagnostics, networking, print workflow management, structured troubleshooting, diagnostic tool usage, technical documentation, customer communication, cross-functional collaboration
Preferred skills
Hands-on onsite break-fix experience, defect investigation, service readiness validation, process improvement
Technologies
DesignJet printers, firmware, drivers, networking protocols, diagnostic tools
Responsibilities
Resolve escalated complex cases involving hardware, firmware, software, and workflows; manage case lifecycle from intake to closure; collaborate with engineering on defect investigations; provide remote and onsite field support; validate troubleshooting procedures and documentation; share technical knowledge with partners and teams.
Seniority
Senior, hands-on IC