Technical Customer Success Specialist
Core
Post-sales technical expert helping customers implement and integrate HP's software solutions for endpoint security and management.
Role type
Senior IC Technical Customer Success Specialist
Builds
HP Digital Solutions (DEX, endpoint security) implementations and integrations
Domain
Enterprise IT, Endpoint Security, Cloud Management
Required skills
Windows endpoint management, Azure Intune, SCCM, PowerShell, service delivery, stakeholder management, software deployment, troubleshooting, CRM documentation
Preferred skills
Agile methodology, strategic thinking, data-driven insights
Technologies
Microsoft Windows, Azure, Intune, SCCM, PowerShell
Responsibilities
Serve as post-sales expert for HP Digital Solutions; assist customers in implementing and integrating HP software; ensure product integration with customer tool sets; act as customer voice internally; establish regular cadence to ensure value delivery; deliver product training; provide technical management and escalation; drive customer satisfaction via documentation; document customer activity in CRM.
Seniority
Senior, hands-on IC