Specialty Care Manager (Maternal Health)
Core
Operational anchor and cross-functional owner for all contracted specialty care roles (Doulas, RDs, IBCLCs) across Nadia Care, driving end-to-end coordination, roster availability, compliance audit trails, and onboarding.
Role type
Senior Care Operations Manager (Contractor Management)
Builds
A compliant, available, and high-performing network of contracted birth support specialists (Doulas, Registered Dietitians, Lactation Consultants) for expectant mothers.
Domain
Maternal Health / Social Determinants of Health / Care Operations
Required skills
Contractor performance management, Charting & SLA enforcement, Invoice review & contract compliance, LCE credentialing liaison, Roster integrity maintenance, Contractor interviewing, Community recruitment event representation, Cross-functional team alignment, Data & capacity reporting, Member birth support coordination, Active labor on-call coverage
Preferred skills
Startup experience, Organizational skills, Experience working alongside clinical disciplines
Technologies
Athena, Spruce, Acuity, Slack, Google Workspace
Responsibilities
Track visit completion, labor attendance, and charting timelines; Conduct routine charting and documentation audits; Identify and escalate contractor administrative non-compliance; Perform regular invoice review against active contracts; Function as primary operational interface with Licensing, Credentialing & Enrollment department; Lead interviews for incoming Doula, Registered Dietitian, and Lactation Consultant candidates; Coordinate doula assignments for all opted-in members; Participate in a structured, team-backed rotation for live labor events
Seniority
Senior, hands-on IC