Duty Manager
Core
Lead the team across busy evening and night trade in a hospitality venue with a front bar, gaming lounge, bistro, and accommodation.
Role type
Casual Duty Manager (Hospitality)
Builds
Front bar, gaming lounge, bistro, and hotel accommodation services
Domain
Hospitality (Hotel & Gaming)
Deliverable
product features
Required skills
Hospitality leadership, bar operations, gaming operations, restaurant operations, customer service, problem-solving, decision-making, cash handling, security procedures, stock control
Preferred skills
TAB accreditation, experience with RSA/RSG/Basic Gaming certificates
Responsibilities
Leading the venue team during evening and late-night trade, supporting bar, gaming, food service, and customer operations, delivering exceptional customer service and resolving issues, supervising staff performance and providing on-shift coaching, managing gaming compliance and RSA requirements, cash handling, till balancing, and venue security procedures, monitoring presentation, cleanliness, and service standards, supporting stock control and operational procedures
Seniority
Casual, hands-on IC