Supplies Customer Assurance Engineer
Core
Act as a primary customer advocate for assigned ink supplies products, balancing market-leading customer experience with HP profitability across the product lifecycle.
Role type
Senior Customer Assurance Engineer (Supplies)
Builds
Customer experience improvements and product quality for Home and Office ink supplies.
Domain
Consumer Electronics / Ink Supplies
Deliverable
product features
Required skills
Program management, problem-solving, analytical skills, product lifecycle management (PLC), stakeholder collaboration, warranty cost optimization, escalation management
Preferred skills
Knowledge of support processes (NPI setup, IB field response monitoring), business acumen
Technologies
None stated
Responsibilities
Represent the state of customer experience and in-market product quality; Own and deliver Supplies Quality and Customer Experience PDP deliverables; Participate in program development teams with R&D, Manufacturing, and Printer teams; Track and report on product/customer experience performance; Enact problem-solving approaches to resolve issues; Recommend solutions balancing warranty costs with customer needs; Manage escalated customer issues and facilitate resolution teams.