Gerente de Clasificación y Logística Inversa
Core
Leading and managing the reverse logistics team across the entire supply chain to handle returns, failed deliveries, and pickups.
Role type
Senior Manager, Reverse Logistics
Builds
Reverse logistics operations (returns, failed deliveries, pickups) for Mercado Libre's marketplace
Domain
E-commerce logistics / Supply chain
Required skills
Reverse logistics management, Supply chain operations, Continuous improvement, KPI monitoring, Team leadership, Strategic decision-making
Preferred skills
None stated
Technologies
None stated
Responsibilities
Lead and manage the reverse logistics team to ensure management of returns, failed deliveries, and pickups; Coordinate with operations and transport teams to manage the flow of undelivered packages and pickups; Monitor and execute KPIs to optimize operations and mitigate financial impact from damages; Identify process improvement opportunities and make strategic decisions to enhance the experience for sellers and buyers; Develop a highly efficient team with high safety standards and an excellent work environment; Ensure operational excellence and the best working conditions for all teams.
