Product Operations Manager
Core
Ensure seamless operation, quality, and success of consumer fintech products from inception to long-term maintenance.
Role type
Senior Product Operations Manager
Builds
Consumer fintech products (credit building, liquidity access, savings)
Domain
Fintech / Consumer Finance
Deliverable
product features
Required skills
Cross-functional coordination, root cause analysis, policy and compliance management, vendor management, product quality assurance, stakeholder alignment, launch management, strategic thinking
Preferred skills
People management experience, analytical thinking, process improvement expertise
Technologies
None stated
Responsibilities
Coordinate cross-functional teams to diagnose and prioritize user/product issues; conduct customer interviews and gather feedback; drive policy changes related to compliance and reporting; manage product partners and vendors including onboarding and SLAs; identify gaps and drive cross-functional solutions for product quality; align internal and external stakeholders for product support from inception to maintenance
Seniority
Senior, hands-on IC with people management