Medical Support Associate, Manila (UK Support)
Core
Provide medical support to patients with obesity and related conditions via email, live chat, and calls, triaging side effects and ensuring treatment adherence.
Role type
Medical Support Associate (Clinical Triage & Patient Support)
Builds
Juniper weight-management program (GLP-1 medication + personalized care)
Domain
Digital healthcare / Obesity management / Tele-health
Deliverable
client delivery
Required skills
Medical triage, patient assessment, side effect evaluation, treatment adherence monitoring, clinical communication, data tracking
Preferred skills
Clinic triage experience, emergency setting experience, tele-health experience
Technologies
Email, live chat, phone
Responsibilities
Triage and assess patient medical side effects and enquiries; Respond to patients with accurate medical information; Monitor patient progress via tracking data and initiate communication; Share patient feedback and insights with the clinical services team
Seniority
Mid-level, hands-on IC