Claims Quality Assurance Analyst
Core
Conduct comprehensive reviews of claims files to ensure compliance with regulatory and internal quality frameworks, assess adherence to best practices, and recommend corrective actions.
Role type
Claims Quality Assurance Analyst
Builds
Claims handling processes and governance standards for Hiscox
Domain
Insurance (London Market)
Deliverable
dashboards & analysis
Required skills
Claims Quality Assurance review handling, Data Analysis, Stakeholder Engagement, Training delivery, Knowledge of London Market classes of business, Knowledge of London Market policies and systems, Knowledge of London Market legal and regulatory environment
Preferred skills
Experience in Lloyds London Market, Cross-functional team collaboration, Third-party supplier management, Commercial awareness, Pragmatic problem solving
Technologies
Claims management systems, Data analysis tools
Responsibilities
Conducting Quality Assurance Audits (internal & TPA), Undertaking regular re-review of assessor reviews, Preparing qualitative management information and analytical reports, Collaborating with business units to provide feedback and deliver training, Maintaining understanding of London Market business classes, Maintaining understanding of London Market policies and systems, Maintaining understanding of London Market legal and regulatory environment
Seniority
Individual Contributor