AI Delivery Tech Lead, Song Service
Core
Architect and build agentic experiences and AI systems at enterprise scale, taking solutions from prototype to production for client contact platforms.
Role type
Senior IC AI Delivery Tech Lead (Agentic Systems)
Builds
Enterprise-scale CCaaS/AI contact platforms and agentic service models
Domain
Professional Services / AI Engineering / Customer Experience
Deliverable
production ML models | product features
Required skills
Python, RAG pipelines, multi-agent orchestration, LLM-based product architecture, cloud AI platforms (AWS/GCP/Azure), eval frameworks, red-teaming, technical leadership, agile delivery
Preferred skills
Telco or Financial Services domain experience, contact centre platform experience (Genesys, NICE, etc.), EU AI Act compliance knowledge
Technologies
LangGraph, LangChain, CrewAI, Agentforce, Pinecone, Weaviate, LlamaIndex, pgvector, AWS Bedrock, GCP Vertex AI, Azure AI Studio, Claude Code, Codex, Gemini, OpenAI
Responsibilities
Architect and build agentic experiences to production; advise clients on AI architecture and platform selection; lead engineering teams across complex multi-system agentic programmes; set technical standards and architecture governance; mentor engineers and grow technical capability
Seniority
Senior, hands-on IC with leadership responsibilities
