Technical Services Curriculum Engineer
Core
Designing, creating, and delivering interactive internal training modules and technical education for MongoDB's Technical Services team to enable high-level customer support.
Role type
Technical Services Curriculum Engineer
Builds
Internal training modules, workshops, and learning materials for technical support staff
Domain
Database technology (MongoDB) and technical education
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Technical education development, course design, hands-on learning facilitation, technical concept consolidation, training needs analysis, KPI tracking, curriculum hierarchy design, LMS management, technical writing, project management
Preferred skills
Database management, coding (Python, Node.js, Java, Ruby, C#), Linux system administration, technical support, data analysis, gamification, GenAI, Just-in-Time learning
Technologies
MongoDB, Python, Node.js, Java, Ruby, C#, Linux, Jira, Salesforce, LMS
Responsibilities
Develop and maintain internal training materials (videos, slides, reference materials), identify technical training needs, build training curriculum and module hierarchy, foster subject-matter expert contributions, establish and report on training KPIs, create environments for hands-on engineering workshops, evaluate and recommend effective training delivery methods
Seniority
Mid-level, hands-on IC