Operations & Account Manager – Plumbing
Core
Lead operational and account performance for a major Melbourne-based plumbing maintenance contract and a smaller portfolio of client accounts.
Role type
Senior Operations & Account Manager (Plumbing)
Builds
High-volume reactive and planned plumbing works, contract delivery, and client service
Domain
Commercial plumbing maintenance and facility management
Deliverable
client delivery
Required skills
Plumbing registration, hands-on plumbing experience, reactive/service and maintenance plumbing expertise, SLA-driven contract management, people management, account management, commercial acumen, workforce planning, subcontractor management, safety compliance oversight, financial performance review, quote approval, invoicing management, risk identification, continuous improvement
Preferred skills
Experience as Operations/Contract/Account Manager, experience as Plumbing Supervisor with client-facing skills, strong verbal and written communication, computer and systems proficiency, driver's licence
Technologies
Job management systems, invoicing systems, safety reporting tools
Responsibilities
Manage overall client relationship as primary contact, lead and develop Plumbing Supervisor and Administrator, oversee high-volume reactive and planned works, monitor SLA performance and contract compliance, manage client issues and escalations, review financial and commercial performance, approve quotes and variations, drive work through to invoicing, monitor safety performance, manage subcontractor and supplier performance, support workforce planning and recruitment, identify operational risks, drive continuous improvement, communicate with General Manager
Seniority
Senior, hands-on IC with leadership responsibilities
