Product Quality Assistant
Core
Handling product returns, logging credit requests, and entering product quality information into a complaints database for a healthcare clinical research organization.
Role type
Product Quality Assistant
Builds
Complaints database entries and financial reimbursement logs
Domain
Healthcare / Clinical Research
Deliverable
client delivery
Required skills
Data entry, duplicate search, case management, safety information identification, courier arrangement, financial reimbursement tracking, customer enquiry response, filing and archiving
Responsibilities
Duplicate search to locate initial TC report, adding additional information into cases, coding batch numbers for returned products, identifying and passing reported safety information to the Safety Team, labelling returned products with Case Number, preparing weekly shipments of returned products to HQ, keeping a log of financial reimbursement requests, printing and sending investigation results to customers, investigating and responding to customer enquiries regarding replacement or credit, filing and archiving documents, complying with client SOPs