Manager, Customer Insights & Reporting
Core
Develop, produce, and own customer metrics and reporting for Personal banking, translating business needs into technical specifications and actionable visualizations.
Role type
Manager, Business Analytics & Reporting
Builds
Standardized dashboards, performance reporting, and repeatable analytics solutions for business partners.
Domain
Financial Services / Banking
Deliverable
dashboards & analysis
Required skills
Data visualization, SQL, Python, SAS, R, Data mining, Insights design, Systems thinking, Technical design optimization
Preferred skills
Data storytelling, Creative thinking, Illustration
Technologies
SAS, SQL, Python, R
Responsibilities
Design and improve production and ad-hoc reporting processes; Lead definition and maintenance of standardized dashboards; Create new analyses and tools to deliver customer insights; Establish standards for business requirements and technical documentation; Develop training programs for self-serve analytics tools.
Seniority
Manager, 3-5 years experience