Support Engineer Cloud
Core
Provide technical solutions to customer problems in cloud and telecom environments, ensuring SLA compliance and implementing preventive actions.
Role type
Senior Cloud Support Engineer (Telecom/Cloud)
Builds
Customer service resolution, software updates, and operational stability for telecom networks
Domain
Telecom infrastructure, Cloud computing, 5G core networks
Deliverable
client delivery
Required skills
OpenStack, Kubernetes, Cloud Networking (SDN/SDI), Cloud Storage, REDHAT OpenShift, CEPH, 3GPP standards, complex log analysis, troubleshooting
Preferred skills
Ericsson experience, MME/AMF/SMF/PCC, EPG/Packet Gateway, SAPC/CCPC, IMS, IP Routing
Technologies
OpenStack, Kubernetes, REDHAT OpenShift, CEPH, OSPF, BGP, BFD, 5G Core applications
Responsibilities
Handle and resolve customer issues, manage software updates, analyze and troubleshoot critical cases, prepare Root Cause Analysis (RCA) documents, participate in pre-sales engagements, ensure KPIs are met according to SLA
Seniority
Senior, hands-on IC