Senior Support Engineer - Dublin
Core
Senior Support Engineer for OpenAI's API platform, acting as the last line of defense for strategic enterprise customers to resolve complex technical issues and ensure reliability.
Role type
Senior Support Engineer (SRE/NOC adjacent)
Builds
Operational processes, monitoring/alerting workflows, incident response plans, and support automation for the OpenAI API platform.
Domain
AI/ML infrastructure, Cloud services, Distributed systems
Deliverable
production ML models | infrastructure
Required skills
Troubleshooting complex distributed systems, Incident response and root cause analysis, Monitoring and observability (SLIs/SLOs, alerting), Scripting (Python), Cloud infrastructure fundamentals, Cross-functional coordination
Preferred skills
Experience with high-scale AI solutions, Automation of support operations, Dashboard creation
Technologies
Python, Cloud services, Load balancers, Databases, Containerized applications
Responsibilities
Design and run operational processes to monitor top strategic customers, Configure advanced monitoring and alerting workflows, Lead incident response for high-severity outages, Analyze operational metrics and incident RCAs, Design incident response processes and documentation, Provide support coverage during holidays and weekends
Seniority
Senior, hands-on IC
