Network Voice Engineer
Core
Managing, supporting, and troubleshooting enterprise networking and unified communications infrastructure including routing, switching, SD-WAN, and voice technologies.
Role type
Network & Voice Engineer
Builds
Enterprise network and voice/UC platforms for large-scale organizations
Domain
Enterprise IT / Telecommunications
Deliverable
infrastructure
Required skills
Routing protocols (OSPF, BGP), SD-WAN (Cisco Viptela/Catalyst), VoIP principles, PBX management, Cisco Call Manager (CUCM), Cisco Unity Connection, Genesys Cloud CX, SIP/SCCP/H.323 protocols, network troubleshooting, root cause analysis
Preferred skills
Vendor management, incident management, service improvement initiatives
Technologies
Cisco (Routers, Switches, CUCM, Unity, Jabber, ICM, Dialer), Genesys Cloud CX, Genesys PureConnect, OSPF, BGP, SD-WAN
Responsibilities
Configure and manage enterprise routers and switches; troubleshoot routing protocols; support Cisco Unified Communications and Webex platforms; manage corporate telephony environments; coordinate with vendors for upgrades and support; participate in incident and problem management
Seniority
Experienced IC