Case Manager - Tenancy Plus
Core
Provide case management and tenancy support to public and community housing tenants to prevent homelessness and sustain safe accommodation.
Role type
Senior IC case manager (social housing)
Builds
Case plans and advocacy strategies for vulnerable tenants
Domain
Social services / Housing / Homelessness
Deliverable
client delivery
Required skills
case management, tenancy advocacy, client engagement, case planning, policy knowledge (Residential Tenancies Act, VCAT), time management, confidentiality, collaboration
Preferred skills
Social Work or Psychology qualification, housing policy expertise, lived experience of homelessness
Technologies
VCAT, Office of Housing systems
Responsibilities
Assess client eligibility and refer to services, develop time-sensitive case plans with clients, advocate with other agencies for service access, support clients with tenancy issues (rent arrears, hoarding, antisocial behaviour), maintain contact with vulnerable clients using flexible strategies
Seniority
Mid-level, hands-on IC