Scale Customer Success Manager - DACH

Nicosia, Nicosia, Cyprus💼 Full-time🗓 2026-07-16 → 2026-07-17

Core

Scale Customer Success Manager driving product adoption and engagement for Wrike's self-service customer base using scalable digital strategies.

Role type

Scale Customer Success Manager

Builds

Product adoption and customer engagement for Wrike's work management platform

Domain

SaaS / Work Management

Deliverable

product features

Required skills

Scalable customer engagement strategies, digital campaign execution, data-driven retention analysis, account growth identification, enterprise business acumen, German and English communication

Preferred skills

SaaS industry experience, digital engagement campaign experience

Technologies

Digital engagement tools, analytics platforms

Responsibilities

Develop and execute scalable engagement strategies (webinars, automated emails, in-app messaging), drive product adoption, monitor customer health metrics, identify growth opportunities, promote digital-first culture

Seniority

Mid-level, hands-on IC

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About wrike

Software Development1266San Diego, California, US

Wrike is the trusted work delivery platform for people and AI. Most organizations are already using AI to handle real work. Without the right infrastructure, it's ungoverned, unauditable, and out of control. That's the problem we solve. Wrike gives enterprises the governed, context-rich foundation they need to put people and AI to work together on their most consequential workflows — without losing control of how work gets done. What makes Wrike different is what sits behind the AI. Our Work Intelligence® Graph is built on 500B+ historical data points and two decades of enterprise work managem