Senior Customer Service Representative
Core
Senior Customer Service Representative responsible for all aspects of the customer experience, including register operations, cash handling, suggestive selling, and store maintenance.
Role type
Senior Customer Service Representative (Retail)
Builds
Customer experience and store operations
Domain
Retail fashion
Deliverable
product features
Required skills
Cash handling, Suggestive selling, Store layout management, Merchandise replenishment, POS instructions, Customer inquiries resolution
Responsibilities
Assisting management with register opening and closing procedures and monitoring cash handling, Incorporating suggestive selling techniques when assisting customers, Assisting with replenishing merchandise, store layout, recovery, and general housekeeping, Maintaining awareness of product knowledge, POS instructions, and merchandise promotions