Sr. System Administrator
Core
Provide excellent technical support to NGA College end-users, maintain desktop systems, and ensure reliable operation of computer systems including hardware, software, and networked environments.
Role type
Senior System Administrator (Desktop Support & Infrastructure)
Builds
Desktop environments, networked computer systems, and data/media recovery solutions for intelligence customers.
Domain
Defense & Intelligence / IT Infrastructure
Required skills
Advanced troubleshooting, system monitoring and tuning, software installation and upgrades, hardware and software audits, inventory management, user training, project management, data/media recoverability planning
Preferred skills
VDI technology, Citrix, SCCM, SMS, Cisco TMS, Windows 11/10/7, KVM configuration, VOIP phone setup
Technologies
Windows 11, Windows 10, Windows 7, Citrix, SMS, SCCM, Cisco TMS, KVM, VOIP
Responsibilities
Serve as NGA College Liaison for events involving UDS IT equipment; independently develop technical solutions for software, hardware, configurations, and architecture; provide troubleshooting support for highly complex systems hardware and software issues; perform advanced software installations and upgrades; apply advanced knowledge in monitoring and tuning systems; lead complex data/media recoverability following backup schedules; evaluate existing systems and plan long-term strategies; conduct advanced hardware and software audits; manage inventory of deployed software and devices; train end-users in hardware and software use; coach less experienced personnel; serve as a team or task leader.
Seniority
Senior, hands-on IC with limited oversight