Digital Business Analyst
Core
Drive digital product design and deliver leading customer experiences across digital channels (app, website, CRM) from requirements gathering to delivery.
Role type
Senior Digital Business Analyst
Builds
Digital products and customer experience initiatives for clients
Domain
Digital transformation, customer experience, enterprise software
Deliverable
product features
Required skills
requirements gathering, business case creation, stakeholder interviewing, user story creation, backlog management, design thinking, agile methodologies, project coordination, cross-functional collaboration, mentoring
Preferred skills
multi-location team management, matrix organization navigation, Atlassian tooling, Figma tooling, AI tools and agentic AI, AI Native engineering practices
Technologies
Jira, Confluence, Figma, AI platforms (Anthropic, Google, OpenAI)
Responsibilities
Plan and lead business requirements workshops, develop detailed business requirements for design and development teams, create business cases with value identification, conduct customer stakeholder interviews, support product owners on feature prioritization, create and groom product backlogs, own projects from start to finish, coordinate resources and stakeholders across teams, bring together creative, business, and technical backgrounds, communicate vision and manage expectations, develop and mentor colleagues
Seniority
Senior, hands-on IC with mentorship responsibilities