Field Technical Support
Core
Field Technical Support role providing installation information, site support for break-fix activities, and software services for large enterprise accounts.
Role type
Senior Field Technical Support Engineer
Builds
Software services and tailored solutions for complex enterprise accounts
Domain
IT Hardware/Software Field Services
Required skills
Technical Support, Field Service Management, Preventive Maintenance, Operating Systems, Test Equipment, Electrical Engineering, Electronics, Electromechanics, Automation, Commissioning
Preferred skills
Customer Relationship Management, Process Improvement, Technical Training, KPIs, Safety Standards
Technologies
Hand Tools, Test Equipment, Operating Systems
Responsibilities
Provide site support for break-fix activities and lead onsite escalation support, resolve complex technical issues using proactive monitoring, coordinate departmental work and mentor the team, deliver tailored software services to large enterprise accounts, identify improvement opportunities and recommend solutions, ensure effective business controls through review and analysis.