Content Evaluator – Bilingual (Vietnamese and English)- Flexible Hours
Core
Conduct human quality evaluations and benchmark AI model responses for an enterprise AI customer support product on Instagram, WhatsApp, and Messenger.
Role type
Bilingual content evaluator (AI safety & quality)
Builds
Evaluation frameworks and ground-truth performance targets for Generative AI systems
Domain
Artificial Intelligence / Customer Support (via careerplan.io/jobs/4384507009-content-evaluator-bilingual-vietnamese-and-english-flexible-hours-at-innodatainc)
Deliverable
production ML models
Required skills
English (fluent), Vietnamese (fluent), analytical precision, adherence to complex rubrics, customer service experience
Preferred skills
Experience with call centers, retail, or handling customer communications via email/chat/phone
Technologies
Web-based evaluation tools, labeling interfaces
Responsibilities
Review and score AI-generated customer interactions across Foundational, Experiential, and Operational dimensions; Benchmark informational and transactional customer queries against authoritative business sources; Participate in dual-review processes and daily calibration audits
Seniority
Individual Contributor, entry to mid-level