Product Manager, Courier Delivery Experience
Core
Shaping the courier and consumer delivery experience for a multi-sided marketplace, optimizing the journey from courier onboarding to final delivery drop-off.
Role type
Product Manager, multi-sided marketplace operations
Builds
Courier app features, delivery process workflows, and merchant/consumer interaction points
Domain
Food and general goods delivery, logistics operations
Deliverable
product features
Required skills
Product management, user-centric product development, cross-functional team leadership, operational excellence, OKR definition and execution, stakeholder management, strategic visioning
Preferred skills
Experience in fast-paced high-demand industries, ability to balance courier satisfaction with operational efficiency
Technologies
Courier app, delivery process systems
Responsibilities
Define vision and roadmap for courier and delivery experiences, design features to boost courier satisfaction, refine delivery processes, collaborate with engineering, design, data, and operations teams, measure impact on courier engagement and performance metrics
Seniority
Mid-to-Senior, hands-on IC