Customer Service Technician I
Core
Install, repair, and maintain telecommunications equipment and wiring in central offices, network facilities, and on customer premises, including climbing poles and working in confined spaces.
Role type
Field telecommunications technician
Builds
Network plant facilities, customer premises equipment, and specialized communications systems
Domain
Telecommunications / Network Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ladder and pole climbing, confined space work, circuit diagram interpretation, test equipment operation, vehicle operation (manual transmission), customer interaction, billing documentation
Preferred skills
prior experience in customer service technician, equipment installer, or fiber network roles
Technologies
AWAS, CO AWAS, SITES, MARK, ICGS, PBX/PABX, E911 systems, fiber terminals, microwave equipment
Responsibilities
Install, rearrange, change, remove, repair, or maintain central office and customer premises equipment and wiring; Handle and climb ladders and poles to install or remove equipment; Work with customers to advise on work progress and suggest service improvements; Complete customer contact and sales efforts for network services; Operate company vehicles and order work supplies; Perform power and noise mitigation functions on network equipment.
Seniority
Entry-level to Junior, hands-on IC