Car Care Assistant Manager
Core
Lead daily operations of an automotive repair service department, managing technicians and advisors to ensure efficient workflow, profitability, and exceptional customer service.
Role type
Senior IC automotive repair assistant manager
Builds
Vehicle repairs, maintenance services, and customer service experiences
Domain
Automotive repair and service
Required skills
Automotive repair expertise, team leadership and coaching, operational management, customer communication, compliance with industry standards, shop management software proficiency, inventory and workflow management
Preferred skills
ASE Certification, experience with diagnostic technology
Technologies
Automotive shop management software, diagnostic technology, PC-based applications
Responsibilities
Lead and support daily operations of the Car Care Center Service Department; Supervise, mentor, and develop Repair Technicians, Service Advisors, and sales associates; Assist with hiring, onboarding, training, coaching, and performance management; Ensure vehicle repairs are completed accurately per manufacturer specifications; Maintain clear communication with customers regarding repair recommendations and timelines; Organize work assignments to maximize shop efficiency and vehicle throughput; Support store sales growth and profitability; Ensure compliance with OSHA, M.A.P., state, and environmental regulations; Maintain a safe, clean, and organized work environment.
Seniority
Mid-level, hands-on IC
