Local Manager
Core
Lead field technicians to install and maintain residential and business lines, OSP cable facilities, and broadband equipment while managing operational performance and community relations.
Role type
Senior IC operations manager (field services)
Builds
Residential and business telecommunication infrastructure (cable, DSL, FTTH, central office equipment)
Domain
Telecommunications / Broadband / Field Services
Deliverable
product features
Required skills
P&L budget management, team leadership, safety compliance, customer relations, basic engineering knowledge (electrical circuitry, network installation), PC skills (Excel, Word, PowerPoint, Outlook), driver's license
Preferred skills
Field Technician experience, supervisory experience in operations, CCNA/PMP/CWNP certification, military experience
Technologies
DSL, FTTH, HSI, OSP cable, central office equipment, digital loop carrier
Responsibilities
Meet service activation and repair commitment dates, manage P&L budget, provide training and motivation to team, partner with HR on labor agreements, conduct safety meetings and training, represent company in community, partner with marketing on competitive response, respond to customer survey issues
Seniority
Senior, hands-on IC