Senior Operations Manager
Core
Manage OSP network facilities, high-bandwidth services, and broadband services to meet activation/repair commitments and revenue/expense objectives.
Role type
Senior Operations Manager (Telecommunications Infrastructure)
Builds
OSP network facilities, high-bandwidth services, broadband services
Domain
Telecommunications / Outside Plant Construction
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
OSP network facility management, high-bandwidth service support, broadband service support, expense target management, KPI articulation, team coaching, performance management, product promotion, workload scheduling, resource allocation, employee development planning, cross-departmental coordination, quality control, statistical process control, capital budget input, community engagement, operational reporting analysis, timesheet approval, procurement management, Varasset administration, overtime equalization, employee relations management, safety compliance, marketing initiative engagement, customer issue resolution, leadership, interpersonal skills, electronics knowledge, electrical circuitry knowledge, network installation knowledge, network maintenance knowledge, network testing knowledge, problem resolution, PC skills (Excel, Word, PowerPoint, Outlook), driver's license
Preferred skills
BA/BS in Telecommunications, Operations Management, or Business Administration, technical field certifications, vendor equipment certification
Technologies
Copper networking, FTTH data networking, plant service center systems, central office systems, outside plant systems
Responsibilities
Manage expense targets and revenue/expense objectives; articulate business KPIs to workgroups; coach and manage team performance; monitor workload and schedule manpower/resources; determine team training needs; coordinate with Engineering and Operations Center; conduct quality control inspections; provide capital budget input; engage in marketing initiatives; support customer-facing employees; respond to customer survey issues; provide feedback and direction to staff; manage employee relations and safety compliance.
Seniority
Senior, hands-on IC with team supervision