Technical Support Specialist, AU
Core
Investigate, resolve, and escalate complex platform and integration issues for enterprise merchants on the Nash delivery orchestration system.
Role type
Senior Technical Support Specialist (SaaS/Logistics)
Builds
Stable platform operations and reliable integrations for enterprise logistics clients
Domain
Logistics technology / SaaS platform
Deliverable
client delivery
Required skills
API and webhook troubleshooting, observability tool usage, incident coordination, technical documentation, complex problem diagnosis
Preferred skills
Logistics or marketplace platform support, incident response experience, knowledge base contribution
Technologies
Datadog, New Relic, Grafana, Pylon, Zendesk
Responsibilities
Diagnose configuration and integration issues, coordinate P1 incidents, monitor dashboards for anomalies, document resolution patterns, escalate complex issues with context
Seniority
Senior, hands-on IC