Director of AI Experience Design
Core
Define and drive a human-centered AI experience strategy combining behavioral science and design thinking to create intuitive, trusted AI solutions for advisors, clients, and employees.
Role type
Director of AI Experience Design (Senior IC with strategic leadership)
Builds
AI-powered tools, workflows, recommendations, and agentic experiences for financial advice platforms
Domain
Financial Services / AI Product Design
Deliverable
product features
Required skills
UX leadership, behavioral design, AI/ML ecosystem knowledge, LLMs, data platforms, orchestration, journey mapping, prototyping, design systems, usability testing, regulatory compliance, stakeholder influence
Preferred skills
Experience in regulated financial environments, ADA compliant design, translating complex tech into simple experiences
Technologies
LLMs, data platforms, orchestration layers
Responsibilities
Define experience principles for AI-powered products; design conversational and agent-assisted experiences; create user journeys blending human expertise with AI; establish AI UX standards and guidelines; conduct user research on AI-driven behaviors; partner with Product and Engineering teams to deliver AI-centered experiences; leverage analytics to optimize human-led AI experiences
Seniority
Director, strategic leadership & hands-on design
