Systems Support Engineer 1
Core
Investigate and resolve system-level platform issues for genomic sequencing instruments and support system verification and validation activities.
Role type
Systems Support Engineer (Hardware/Software Integration)
Builds
Genomic analysis tools and sequencing instruments
Domain
Biotechnology / Medical Devices / Genomics
Required skills
Root cause analysis, troubleshooting, data analysis, laboratory testing, system integration, documentation, problem-solving
Preferred skills
Biotech/medical device experience, sequencing systems knowledge, statistical analysis (JMP, MATLAB, Excel), regulated environment experience (CLIA, ISO 13485, cGMP/cGLP, IVD), cross-disciplinary collaboration
Technologies
Sequencing instruments, Confluence, Jira, MS 365, JMP, MATLAB, Microsoft Excel
Responsibilities
Hands-on testing and integration of hardware, software, chemistry, and application components; troubleshoot system-level sequencing instrument issues; collaborate with development teams; provide product support for pre- and post-launch activities; perform testing and troubleshooting to gather data; support investigation experiments and design verification test plans; use collaborative software for fleet management and issue tracking; occasional travel for instrumentation builds and troubleshooting
Seniority
Junior to Mid-level, hands-on IC
