Staff Systems Support Engineer
Core
Support the development of next-generation sequencing technologies by ensuring the sequencing instrument fleet operates at the highest standards for R&D teams.
Role type
Staff Systems Support Engineer (Hardware/Software/Firmware)
Builds
Sequencing instrument fleet for genomics R&D
Domain
Life Sciences / Genomics / Opto-electronics
Required skills
Troubleshooting complex opto-electronic systems, Linux OS proficiency, PCB-level diagnostics, Integrated hardware/software/firmware debugging, Coding, Failure analysis, Pareto reporting, Technical communication
Preferred skills
Sequencing instrumentation experience, Enterprise tools (Jira, Jama, Confluence), Cross-functional distributed team collaboration
Technologies
Linux, PCB, Sequencing instruments
Responsibilities
Troubleshoot and resolve issues on sequencing instruments, Collaborate with multidisciplinary teams to implement hardware and software modifications, Monitor instrument performance and execute preventative maintenance, Support and mentor junior team members, Develop and communicate key performance metrics, Provide timely communication regarding investigations and repair timelines
Seniority
Staff, hands-on IC with mentorship
