IBP Support Engineer
Core
Senior engineer responsible for sustaining digital supply chain and IBP products, ensuring operational excellence, resolving incidents, and optimizing service provider contracts.
Role type
Senior IC sustain analyst/engineer (Supply Chain/IBP)
Builds
Digital products for Supply Chain and Integrated Business Planning (IBP)
Domain
Food & Beverage / Supply Chain / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
O9 Solutions platform expertise, Supply Chain functional knowledge, advanced troubleshooting, root cause analysis, code refactoring, automation creation, code reviews, technical leadership, contract SLA management, compute resource optimization
Preferred skills
Software design patterns, parallel development componentization, coaching engineers, technical interview design
Technologies
O9 Solutions
Responsibilities
Perform initial diagnosis, triage, and fix issues; handle advanced troubleshooting and resolve root causes; expand product functionality and automation; refactor code for modularity; provide code reviews; manage service provider adherence to SLAs; analyze application usage and incident rates to optimize costs; advise on SE work segmentation.
Seniority
Senior, hands-on IC with technical leadership
