Customer Service Representative
Core
Support the Pershing Conversion Project by managing client account repapering activities, collecting and validating client information, and coordinating electronic signature workflows.
Role type
Senior IC customer service representative (financial services compliance)
Builds
Accurate client account transitions in accordance with regulatory requirements
Domain
Financial services / Wealth management / Regulatory compliance
Required skills
KYC/CIP review, account documentation preparation, electronic signature workflow coordination, client communication, regulatory compliance (FINRA/SEC/AML), bilingual Spanish/English
Preferred skills
FINRA registration (Series 7/63), brokerage or private banking experience, familiarity with Pershing/NetX360/DocuSign, high-net-worth client support
Technologies
Pershing, NetX360, DocuSign
Responsibilities
Review and validate client and account information, Conduct KYC, CIP, and account profile reviews, Verify ownership structures and beneficial owners, Collect and update missing client information, Prepare and quality-check repapering packages, Coordinate with Operations and Compliance to resolve deficiencies
Seniority
Mid-level, hands-on IC