Customer Success Engineer
Core
Bridge between platform and partners to help customers prototype and implement character experiences using AI/LLM technology, transforming interactive stories from prototype to production.
Role type
Customer Success Engineer (AI/LLM Platform)
Builds
Character experiences, SDKs, code examples, and documentation for partners building on the Hasbro/Wizards of the Coast AI Studio platform.
Domain
Entertainment / AI / LLM APIs
Deliverable
production ML models
Required skills
Software engineering (production systems), LLM API integration (OpenAI, Gemini, Anthropic), Customer-facing technical consulting, SDK and documentation development, Platform roadmap contribution
Preferred skills
Experience with failure modes, latency, and cost management in LLM contexts, Building self-service onboarding paths
Technologies
OpenAI, Gemini, Anthropic, SDKs
Responsibilities
Work with customers and partners to prototype and implement character experiences from first integration through production launch; Share responsibility for the SDK, code examples, and customer-facing documentation; Serve as the internal team's eyes and ears on the customer experience; Work with engineering and product management to turn field learnings into concrete platform roadmap features; Build the integration patterns and onboarding paths that let the next partner need less direct help than the last
Seniority
Mid-level, hands-on IC
