Senior Forward Deployed Engineer (North America)

## About the role We are looking for a Senior Forward Deployed Engineer to join the Customer Solutions team. You will be the technical authority embedded with our most complex customers, guiding them through deployment, architecture, onboarding, and the adoption of agentic development workflows. You bring deep hands-on experience from prior roles and use that depth to advise, design repeatable patterns, and drive customer outcomes end to end. You operate autonomously, own the technical success of your customers, and bring their experience back to shape how Coder builds and delivers. This is not an execution-only role. You are equally comfortable doing deep technical work with a customer and stepping back to design the repeatable pattern behind it. You are energized by ambiguity, motivated by customer outcomes, and capable of influencing organizational change alongside the technical work. ## What You'll Do - Serve as the primary technical authority for post-sales customers, guiding deployment architecture, environment design, and adoption of Coder across both human and AI development workflows - Own onboarding engagements end to end, ensuring customers move from contract to productive adoption with speed and confidence - Lead Get Well engagements where architecture decisions, rollout patterns, or organizational dynamics are limiting customer health or growth - Help customers implement the technical and organizational changes required to adopt agentic development practices at scale - Design and document repeatable delivery patterns across onboarding, architecture, and adoption that can scale across customer segments - Design and recommend reference architectures tailored to each customer's cloud environment, security posture, and organizational constraints - Translate customer environment complexity into clear guidance on networking, ingress, identity, and infrastructure patterns - Anticipate technical and operational risks, escalate to the right internal stakeholders, and track issues through to resolution - Contribute to technical documentation, architecture guides, how-to resources, and statements of work that extend your impact across the customer base - Capture structured product feedback from customer deployments and advocate directly with engineering and product teams for roadmap and usability improvements ## What We're Looking For - 5 or more years of experience in a Forward Deployed Engineering, Solutions Architect, Platform Engineering, or equivalent post-sales technical role, with a demonstrated track record of guiding enterprise customers through complex technical deployments - Proven hands-on experience from a prior role designing and deploying cloud infrastructure on at least one major provider: AWS, Google Cloud, or Microsoft Azure; you have done the work and can speak to it with specificity - 2+ years experience deploying or operating AI coding agents in a production or near-production environment: you understand how agent loops execute, where credentials live, and what govern