Manila - Senior Incident Commander (Software/Application Layer)
Core
Senior Incident Commander responsible for owning incident response, platform monitoring, and cross-shift consistency for a global SaaS platform serving dental labs.
Role type
Senior IC incident commander (software/application layer)
Builds
Incident response processes and stability for a global SaaS platform
Domain
SaaS / Platform Operations / Healthcare Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
incident command, triage, platform monitoring, cross-shift process alignment, peer training and delegation, escalation decision-making, service restarts, log review, ticketing systems
Preferred skills
SaaS platform operations experience, decision-making under pressure, calm communication during live incidents
Technologies
Jira
Responsibilities
Declare, triage, and drive overnight incidents to resolution; monitor platform health day and night; ensure night processes match daytime standards; train an Application Support team member as a night backup; partner with DevOps on infrastructure stability; decide when to escalate issues.
Seniority
Senior, hands-on IC