ServiceNow Developer Lead
Core
Design, develop, and implement ServiceNow solutions, including applications, workflows, and integrations, while leading a team of developers.
Role type
Senior IC ServiceNow Developer Lead
Builds
ServiceNow applications, service catalog items, workflows, and integrations for ITSM, ITOM, HRSD, SecOps, and CSM modules
Domain
Enterprise IT Service Management (ITSM) and IT Operations Management (ITOM)
Required skills
JavaScript, Glide API, AngularJS, HTML, CSS, ServiceNow development frameworks, ITSM, ITOM, CMDB, HRSD, SecOps, CSM, enterprise-wide integrations, ServiceNow architecture design, CI/CD, DevOps, Agile/Scrum
Preferred skills
ServiceNow Certified Implementation Specialist (CIS), AI/ML-driven workflows implementation
Technologies
ServiceNow, REST, SOAP, LDAP, MID Server, APIs
Responsibilities
Mentor ServiceNow developers on coding and configuration best practices; Define and execute the ServiceNow development roadmap; Collaborate with IT leadership to drive platform adoption; Establish governance frameworks and coding standards; Lead complex integrations with third-party applications; Provide technical guidance for various ServiceNow modules; Support system upgrades, patching, and platform stability.
Seniority
Senior, hands-on IC with leadership responsibilities
