Process Mining & Process Improvement Internship
Core
Apply Process Mining techniques to map, analyze, and improve end-to-end business processes for Field Technicians, identifying deviations and bottlenecks to enable proactive decision-making.
Role type
Intern, Process Mining & Process Improvement
Builds
Process Mining analyses, dashboards, KPIs, and alerts
Domain
Technology / Business Process Management
Deliverable
dashboards & analysis
Required skills
Process Mining concepts (event logs, process discovery, conformance checking, root-cause analysis), Data analysis, SQL, Python, Power BI
Preferred skills
Experience with Celonis or Signavio
Responsibilities
Use Process Mining tools and event-log data to map and analyze end-to-end process flows; Identify process deviations, bottlenecks, rework, control gaps, and opportunities for standardization or automation; Perform root-cause analysis and translate findings into clear, actionable recommendations; Build and maintain Process Mining analyses, dashboards, KPIs, and alerts that support proactive monitoring and solutioning; Partner with process owners and cross-functional teams to validate insights, prioritize improvements, and track the impact of implemented actions.