Product Support Specialist
Core
Serve as the primary point of contact for users to resolve technical and product-related questions via email, chat, and video calls.
Role type
Product Support Specialist
Builds
Customer support processes and documentation for an AI-powered B2B sales platform
Domain
B2B SaaS / Sales Enablement
Deliverable
client delivery
Required skills
troubleshooting product issues, using ticketing systems and CRMs, writing clear communication, collaborating with cross-functional teams, identifying customer query trends
Preferred skills
remote work experience, familiarity with sales enablement or B2B SaaS domain
Responsibilities
Troubleshoot and guide customers through product workflows, report recurring issues to Product and Engineering teams, contribute to building support processes and documentation, identify trends in customer queries to suggest proactive solutions, support the rollout of new features by testing and updating documentation
Seniority
Individual Contributor
