Associate Support Analyst
Core
End-to-end technical support for EnCore ERP platform focusing on plant floor operations, production scheduling, and inventory management for the corrugated and packaging industry.
Role type
L2/L3 ERP Support Analyst (Manufacturing Domain)
Builds
EnCore ERP platform features for manufacturing workflows
Domain
Manufacturing / Packaging / ERP
Deliverable
client delivery
Required skills
Manufacturing operations knowledge, SQL (SELECT, joins), Troubleshooting, Log analysis, System diagnostics, Root cause analysis, Case ownership
Preferred skills
EnCore ERP experience, Packaging industry background, SaaS ERP support, Knowledge base creation
Technologies
Microsoft SQL Server, Windows Server, EnCore ERP
Responsibilities
Own and resolve EnCore ERP support cases end-to-end, Troubleshoot plant floor workflows and production scheduling issues, Use SQL to validate data and investigate inventory transactions, Review logs and services to identify root causes, Create and maintain knowledge base documentation, Partner with Product and Development teams to escalate defects
Seniority
Mid-level, hands-on IC